All shipping are carried out with DHL. Your order will be shipped from Monday to Friday between 8AM and 7PM. If you are not available during the first delivery attempt, you can contact us by email or chat in order to schedule a new delivery.
All destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes, duties and shipping fees will be included in the final purchase price.
For products with a minimum cost of €150, the shipment will be Free. Otherwise, the cost of shipping to the customer will be equal to €30.
All orders made before 2PM Swiss time from Monday to Friday, i.e 8AM New York time, i.e. 9PM Hong Kong time, will be shipped from the next business day after the purchase.
RockerPalm delivers in the following countries: Italy, Switzerland, Norway, Russia, The United Arab Emirates, Taiwan, Singapore, China,South Korea, Vietnam, Japan, The United States.
However, Rockerpalm does not carry out shipments to and/or from postal boxes.
The shipping time depends on your shipping address but, generally, the delivery is processed in 30 working days. In particular, as your order has left us, you will receive an email containing an air waybill number to track its progress online on DHL website.
All shipping made by RockerPalm are insured against theft and accident damage. Withdrawn delivery and confirmed by signature, the insurance coverage is extinguished.
Returning an item couldn’t be easier. The best way is to try your purchase at your home and if you need to send them back, you have 15 days from the delivery date to exchange or return.
In case of return all costs of shipping, taxes and duties, will be entirely borne by the customer.
Please make sure your items are returned new, unused and with all RockerPalm packaging. Returns that do not meet our policy will not be accepted and will be sent back to you, charging the customer for shipping costs.
For your convenience, before the return, you can to send us the product photos with our packaging in order to understand if the return conditions are met.
For specific return instructions, please contact us at firstname.lastname@example.org